1. Overview
At Global Air Ticketing LLC., we prioritize transparency and fairness in every booking. This policy outlines your rights and obligations regarding refunds, cancellations, and modifications to travel arrangements made through our platform or our partners. Please review these terms carefully before finalizing your reservation; your use of our services constitutes full acceptance of this policy.
2. Definitions
- Travel Services: Refers to airline tickets, hotels, car rentals, vacation packages, tours, and ancillary services booked via GlobalAirTicketing.com.
- Supplier: Third-party service providers (airlines, hotels, cruise lines, etc.) whose specific terms and conditions govern the eligibility of refunds and changes.
- Non-Refundable: Services that cannot be returned for a refund once booked or after specific cut-off times.
- Refundable: Services eligible for a partial or full refund under defined conditions.
3. Cancellations
3.1 Airline Tickets
- Non-Refundable Tickets: If an airline designates a ticket as non-refundable, refunds are generally unavailable for voluntary cancellations. Depending on airline policy, you may be issued an airline credit or eCredit for future use.
- Refundable Tickets: These are eligible for a refund if cancelled in accordance with the airline’s specific fare rules and within the allowable timeframe.
- 24-Hour Rule: If an airline ticket is cancelled within 24 hours of booking, you may be eligible for a full refund if the airline’s policy supports this—regardless of the fare type. This remains subject to airline conditions and applicable federal regulations.
- Refundable: Services eligible for a partial or full refund under defined conditions.
3.2 Hotels, Cars & Other Services
Eligibility for cancellation and refunds depends entirely on the individual supplier’s terms. While some providers offer free cancellation until a specific date, others may offer non-refundable rates or charge specialized fees.
3.3 Vacation Packages
Cancellations of vacation packages may incur penalties from each individual component (e.g., airfare, hotel, tours). Refunds will be processed after all applicable supplier charges have been deducted.
4. Changes & Modifications
- Date/Itinerary Changes: You may request modifications to your dates, routing, or passenger details subject to supplier acceptance and any applicable fare differences.
- Change Fees: Airlines and other suppliers may impose change fees or price differentials. These costs are the sole responsibility of the traveler.
- No-Show Policy: Failure to cancel or modify a booking before the scheduled travel date may result in the complete forfeiture of the ticket or service value.
5. Refund Processing
- Refund Requests: All requests must be submitted in writing through the Global Air Ticketing LLC. customer service channels or the designated supplier portal.
- Processing Timeframe: Timelines vary by supplier. While U.S. regulations require some airlines to process card refunds within 7 business days, standard processing back to the original payment method typically takes between 60–90 days.
- Method of Refund: Refunds are generally issued back to the original form of payment used at the time of booking.
6. Supplier Penalties & Deductions
- Third-Party Penalties: Any supplier-imposed cancellation fees or non-refundable charges will be deducted from your final refund amount.
- Service Fees: Global Air Ticketing LLC. may charge an agency service or processing fee for handling cancellations and refund requests.
7. Special Situations
- Flight Delays or Airline Cancellations: Per U.S. Department of Transportation rules, if an airline cancels your flight or makes a significant schedule change, you may be entitled to a refund for the unused portion of your trip, even on non-refundable fares.
- Travel Insurance: If you have purchased travel insurance, please consult your specific policy for coverage details regarding unforeseen circumstances.
8. Communication
Global Air Ticketing LLC. will provide email confirmations for all cancellation and refund requests, along with updates as your status changes.
9. We Are Available 24/7
Our support team at Global Air Ticketing LLC. is available day and night to assist you with:
- Cancellations & Changes
- Refund Status Updates
- General Booking Inquiries